Remote Customer Service Officer

Job Description:

We are looking for a Remote Customer Service Officer to join our team at Qatar Science & Technology Park. As a part-time Associate Level position, the Remote Customer Service Officer will be responsible for providing exceptional customer service to our clients through various communication channels. This role will require a high level of professionalism, excellent communication skills, and the ability to work independently in a remote setting.

Responsibilities: - Respond to customer inquiries and provide support via email, chat, and phone - Assist customers with product information, troubleshooting, and general inquiries - Process customer orders, returns, and exchanges in a timely manner - Maintain accurate customer records and documentation - Collaborate with other team members to ensure a seamless customer experience - Stay up to date on product knowledge and industry trends - Meet and exceed customer satisfaction goals and metrics

Requirements: - 3 years of experience in customer service or a related field - Hardworking and resourceful mindset - Strong adaptability and creativity skills - Excellent communication skills, both written and verbal - Ability to work independently and manage time effectively - Proficiency in Microsoft Office and CRM systems - High school diploma or equivalent

Benefits: - Paid sick leave - Relocation allowance for eligible candidates - Life insurance coverage - Opportunities for professional development and growth

Working Environment: As a Remote Customer Service Officer at Qatar Science & Technology Park, you will be part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work with innovative technologies and collaborate with talented professionals in a dynamic and fast-paced environment.

Equal Opportunity Statement: Qatar Science & Technology Park is an equal opportunity employer and welcomes applicants from all backgrounds. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: May 11, 2024

If you meet the requirements and are ready to join a forward-thinking team, we encourage you to apply for the Remote Customer Service Officer position at Qatar Science & Technology Park. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.