Customer Service Officer

At Qatar Steel Company, we are seeking a passionate and adaptable Customer Service Officer to join our team in Doha. As a part-time Associate Level position, the Customer Service Officer will be responsible for providing exceptional service to our customers and ensuring their needs are met in a timely and efficient manner.

Responsibilities: - Handle customer inquiries and complaints via phone, email, and in-person - Provide accurate information about our products and services - Process orders, returns, and exchanges in a timely manner - Maintain customer records and update account information - Collaborate with other departments to resolve customer issues - Monitor customer satisfaction and make recommendations for improvement - Stay up-to-date on product knowledge and company policies - Assist in the development of customer service policies and procedures - Use time management skills to prioritize tasks and meet deadlines - Conduct research to identify trends and best practices in customer service

Requirements: - Minimum of 3 years of customer service experience - Strong communication and interpersonal skills - Ability to work well under pressure in a fast-paced environment - Excellent problem-solving skills - Proficient in Microsoft Office and CRM software - Time management skills and ability to multitask - Research skills to gather and analyze customer feedback - Passion for providing exceptional customer service - Adaptability to changing customer needs and company policies

Benefits: - Relocation allowance for eligible candidates - Free accommodation for part-time employees - Company transportation provided for work-related travel

Working Environment: Our team is dedicated to understanding and exceeding customer expectations. We strive to provide a positive and supportive work environment where employees can grow and succeed.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Qatar Steel Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.