Customer Service Officer - Work from home

Job Description:

Katara Hospitality is seeking a dedicated and resilient Customer Service Officer to join our team on a part-time basis. This is a work from home position based in Doha, Qatar, with a focus on providing exceptional customer service to our clients.

Responsibilities: 1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Assist customers with product information, pricing, and order processing. 3. Resolve customer complaints and issues efficiently and effectively. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Keep accurate records of customer interactions and transactions. 6. Analyze customer feedback to identify areas for improvement. 7. Escalate complex issues to the appropriate team members for resolution. 8. Stay up to date on product knowledge and company policies.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving and analytical skills. 4. Ability to work independently and in a team environment. 5. Comfortable with using technology and learning new software programs. 6. Previous customer service experience is a plus, but not required.

Personality Traits: 1. Dedicated: committed to providing top-notch customer service. 2. Resilient: able to handle challenging situations with grace and professionalism.

Soft Skills: 1. Analysis: able to assess customer needs and provide appropriate solutions. 2. Problem-solving: adept at resolving customer issues in a timely manner.

Benefits: 1. Relocation allowance for eligible employees. 2. Visa sponsorship for qualified candidates. 3. Paid sick leave for part-time employees.

Working Environment: At Katara Hospitality, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and inclusive work environment where employees can grow and thrive.

Equal Opportunity Statement: Katara Hospitality is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, religion, gender, sexual orientation, age, or disability.

Deadline to Apply: April 29, 2024

Join our team and be part of a dynamic company that values customer satisfaction and employee success. Apply now to become a Customer Service Officer at Katara Hospitality!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.