Customer Service Representative

Job Description:

Ooredoo Q.P.S.C. is seeking a passionate and driven Customer Service Representative to join our team in Doha, QA. As a part-time entry-level position, the Customer Service Representative will be responsible for providing exceptional customer service to our clients. The ideal candidate will have at least 1 year of experience in a customer service role and possess strong communication and problem-solving skills.

Responsibilities: - Handle incoming customer inquiries via phone, email, and in-person - Assist customers with product information, pricing, and account inquiries - Process orders and returns in a timely and efficient manner - Resolve customer complaints and issues with a focus on customer satisfaction - Collaborate with other departments to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Continuously look for opportunities to improve customer service processes and procedures

Requirements: - 1 year of experience in a customer service role - Strong communication and interpersonal skills - Ability to remain calm under pressure and handle difficult situations with professionalism - Excellent organizational and time management skills - Strategic planning and negotiation skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and CRM software

Benefits: - Company transportation - Relocation allowance - Visa sponsorship

Working Environment: At Ooredoo Q.P.S.C., we strive to cultivate a sense of ownership and responsibility at every level of our organization. We encourage our employees to take initiative, be proactive, and work collaboratively to achieve our goals.

Deadline to Apply: April 27, 2024

Equal Opportunity Statement: Ooredoo Q.P.S.C. is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.