Customer Service Representative

Job Description:

Barwa Group is currently seeking a passionate and confident Customer Service Representative to join our team in Doha, Qatar. As a part-time Associate level role, the successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and professional manner.

Responsibilities: - Manage and respond to customer inquiries via phone, email, and in-person - Handle customer complaints and issues with a positive and solution-oriented approach - Process orders, track shipments, and update customers on the status of their purchases - Provide product information and recommendations to customers - Work closely with other departments to ensure seamless communication and coordination - Maintain accurate records of customer interactions and transactions - Assist with sales and marketing initiatives to drive customer engagement and retention - Continuously seek out opportunities for innovation and improvement in customer service processes

Requirements: - 4 years of experience in customer service or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities and negotiation skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Ability to handle multiple tasks and prioritize effectively - Previous experience in a fast-paced environment is a plus

Benefits: - Travel opportunities - Life insurance - Visa sponsorship - Opportunity for personal and professional growth

Working Environment: At Barwa Group, we strive to inject a sense of joy and vibrancy into our work environment. We believe in fostering a positive and inclusive culture where every employee feels valued and respected.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Barwa Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We are committed to creating a diverse and inclusive workplace where all employees can thrive and succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.