Customer Service Representative

Job Description: Qatar Electricity & Water Company is seeking a part-time Customer Service Representative to join our team in Doha. As an Associate Level position, we are looking for candidates with at least 2 years of experience in customer service. The ideal candidate will be energetic, resilient, have strong negotiation and cooperation skills, and be dedicated to understanding and exceeding customer expectations.

Responsibilities: - Answering customer inquiries via phone, email, and in-person - Providing information about products and services - Resolving customer complaints in a professional manner - Processing customer orders and returns - Maintaining accurate customer records - Collaborating with other departments to ensure customer satisfaction - Assisting with billing and payment inquiries - Keeping up to date with company policies and procedures

Requirements: - High school diploma or equivalent - 2 years of customer service experience - Excellent communication and interpersonal skills - Energetic and resilient attitude - Strong negotiation and cooperation skills - Ability to multitask and prioritize - Proficiency in Microsoft Office Suite - Knowledge of customer service principles and practices

Benefits: - Company-provided equipment - Free food - Travel and spending expenses - Opportunities for growth and advancement within the company

Working Environment: Our company is dedicated to creating a positive and supportive working environment where employees are encouraged to excel and grow. We are committed to understanding and exceeding customer expectations in order to provide the best possible service.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: Qatar Electricity & Water Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating an inclusive and diverse workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.