Customer Service Representative

Job Description:

The Customer Service Representative at Qatar Aeronautical College is responsible for providing exceptional service to students, staff, and visitors. This role requires a high level of professionalism, excellent communication skills, and the ability to problem-solve in a fast-paced environment. The ideal candidate will be hardworking, adaptable, and dedicated to delivering top-notch service to all individuals they interact with.

Responsibilities: 1. Greet and assist customers in-person, over the phone, and via email in a friendly and professional manner. 2. Handle customer inquiries, complaints, and requests with empathy and efficiency. 3. Process registrations, schedule appointments, and assist with general administrative tasks. 4. Collaborate with other departments to address customer needs and provide accurate information. 5. Maintain a clean and organized workspace, including stocking supplies and keeping records up to date. 6. Attend training sessions and team meetings to stay informed about College policies and procedures. 7. Provide feedback to management on customer trends and suggest improvements to enhance the overall customer experience.

Requirements: 1. High school diploma or equivalent. 2. Minimum of 4 years of customer service experience. 3. Exceptional communication skills, both verbal and written. 4. Strong problem-solving abilities and attention to detail. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office and other relevant software. 7. Flexibility to work evenings and weekends as needed. 8. Visa sponsorship is available for eligible candidates.

Benefits: 1. Visa sponsorship for qualified candidates. 2. Gym membership for employees. 3. Paid overtime opportunities. 4. Opportunity to work in a diverse and inclusive environment that values all perspectives.

Equal Opportunity Statement: Qatar Aeronautical College is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 23, 2024

Join our team as a Customer Service Representative and help us deliver exceptional service to our College community!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.