Remote Customer Service Representative

As a Remote Customer Service Representative at Hilton in Doha, QA, you will be responsible for providing exceptional customer service to guests and potential guests over the phone or through online communication channels. This part-time position at the Associate Level requires a minimum of 3 years of experience in customer service.

Key Responsibilities: - Handle incoming calls, emails, and chat inquiries from guests in a professional and courteous manner - Assist guests with reservations, modifications, and cancellations - Address and resolve guest issues and complaints in a timely and effective manner - Provide information about hotel amenities, services, and local attractions - Work collaboratively with other team members to ensure a seamless guest experience - Utilize problem-solving skills to resolve guest issues quickly and efficiently - Meet and exceed performance metrics related to customer satisfaction and response times

Requirements: - Resourceful and able to think on your feet to provide solutions to guest inquiries - Driven to deliver exceptional customer service and exceed guest expectations - Strong cooperation skills to work effectively with a diverse team in a remote environment - Analytical skills to assess guest needs and provide appropriate solutions - Excellent communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Proficiency with Microsoft Office Suite and other customer service software

Benefits: - Free food provided during work hours - Gym membership for employees - Disability insurance coverage

Working Environment: At Hilton, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is committed to providing the best possible experience for our guests and each other, fostering a culture of collaboration, innovation, and continuous improvement.

Deadline to apply: May 28, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.