Customer Service Specialist

Job description:

Qatar Museums is seeking a passionate and confident Customer Service Specialist to join our team in Doha, Qatar on a part-time basis. As an entry-level role with no years of experience required, this position is perfect for individuals looking to begin their career in customer service within the cultural sector.

Responsibilities: - Interact with customers in a professional and courteous manner, providing information about exhibitions, events, and programs offered by Qatar Museums - Assist visitors with any inquiries or issues they may have, ensuring a positive and memorable experience - Process ticket sales and memberships accurately and efficiently - Handle phone calls, emails, and in-person inquiries promptly and effectively - Collaborate with other departments to ensure a seamless customer service experience across all touchpoints - Maintain a clean and organized work environment at all times

Requirements: - Passion for art, culture, and heritage preservation - Confidence in interacting with a diverse range of visitors, including tourists, locals, and stakeholders - Strong decision-making skills and the ability to think quickly on your feet - High emotional intelligence to empathize with customer concerns and address them proactively - Excellent communication skills in English, with proficiency in Arabic being a plus - Ability to work flexible hours, including evenings and weekends

Benefits: - Opportunities for training and professional development to enhance your skills and advance your career - Relocation allowance for those moving to Doha for the position - Parental leave to support employees in balancing work and personal obligations

Working environment: Joining Qatar Museums means becoming part of a company that transcends borders, promoting collaboration on a global scale. You will work in a dynamic and vibrant cultural institution, surrounded by art, history, and innovation.

Equal opportunity statement: Qatar Museums is an equal opportunity employer and values diversity in the workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, nationality, sexual orientation, or disability status. We are committed to creating an inclusive and supportive work environment for all employees.

Deadline to apply: June 1, 2024

If you are a motivated individual with a passion for customer service and a desire to work in a cultural institution, we encourage you to apply for the Customer Service Specialist position at Qatar Museums. Join us in sharing the beauty of art and culture with visitors from around the world.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.