Remote Customer Success Assistant

Job Description:

Mall of Qatar is seeking a Remote Customer Success Assistant to join our dynamic team. As a Customer Success Assistant, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction and building strong relationships. This is a part-time entry-level position, perfect for individuals looking to gain experience in customer service and remote work.

Responsibilities: - Communicate with customers via phone, email, and chat to address any inquiries or issues - Provide product information, resolve complaints, and offer solutions to customers' needs - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Identify opportunities to upsell products or services to customers - Assist in creating and implementing customer success strategies - Stay up-to-date on product knowledge and industry trends - Any other duties as assigned

Requirements: - High school diploma or equivalent - Strong communication and interpersonal skills - Ability to work independently and in a team - Resourceful and driven mindset - Emotional intelligence and persuasion skills - Excellent time management and organizational skills - Proficiency in Microsoft Office and CRM software - Must have a quiet workspace and reliable internet connection - Ability to multitask and prioritize in a fast-paced environment

Benefits: - Parental leave - Company-provided equipment - Gym membership - Opportunity for personal and professional growth through ongoing learning and development initiatives

Equal Opportunity Statement: Mall of Qatar is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

If you are a customer service-oriented individual with a passion for delivering exceptional experiences, we encourage you to apply for the Remote Customer Success Assistant position at Mall of Qatar before the deadline of April 26, 2024. Join our team and help us shape the future of customer success in the retail industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.