Customer Success Assistant

Job Description:

As a Customer Success Assistant at Qatar National Broadband Network, your main responsibility will be to assist customers in optimizing their experience with our broadband services. You will work closely with the Customer Success team to ensure that all customer inquiries, concerns, and feedback are addressed promptly and effectively.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers in troubleshooting technical issues with their broadband services - Proactively reach out to customers to gather feedback and provide assistance in optimizing their service - Collaborate with the Customer Success team to improve overall customer satisfaction and retention rates - Maintain accurate records of customer interactions and transactions in the CRM system - Identify opportunities for upselling and cross-selling additional services to customers

Requirements: - Bachelor's degree in a related field - Minimum of 3 years of experience in customer service or a related field - Strong communication and interpersonal skills - Motivated and confident personality traits - Critical thinking and negotiation skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software

Benefits: - Paid overtime for extra hours worked - Free accommodation in Doha - Visa sponsorship for international candidates

Working Environment: At Qatar National Broadband Network, we embrace creativity in a culture that values fresh ideas and inventive solutions. You will have the opportunity to work in a dynamic and collaborative environment where your contributions are recognized and valued.

Deadline to apply: 2024-05-11

We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.