Customer Success Assistant

Job Description:

Qatar Biobank is seeking a part-time Customer Success Assistant to join our team in Doha. As an Associate level position, the ideal candidate will have at least 4 years of experience in customer service or a related field. The Customer Success Assistant will play a key role in ensuring customer satisfaction and retention through effective communication and research.

Responsibilities: - Assist in managing customer inquiries and provide timely and accurate responses - Conduct research to understand customer needs and preferences - Work closely with the Customer Success team to develop and implement strategies to improve customer satisfaction - Monitor customer feedback and identify areas for improvement - Assist in creating customer success metrics and reports - Collaborate with other departments to ensure a seamless customer experience - Provide training and support to customers as needed - Stay up-to-date on industry trends and best practices in customer success

Requirements: - Independent and confident personality traits - Excellent communication skills - Strong research skills - At least 4 years of experience in customer service or a related field - Bachelor's degree in a relevant field is preferred - Ability to multitask and prioritize workload effectively - Proficient in Microsoft Office and CRM software

Benefits: - Employee discounts - Disability insurance - Joining bonus - Opportunities for unlimited personal and professional growth

Equal Opportunity Statement: Qatar Biobank is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 23, 2024

Join our team at Qatar Biobank and make a difference in the field of customer success. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.