Customer Success Assistant

Job Description:

We are looking for a passionate and dedicated Customer Success Assistant to join our team at Hilton in Doha, Qatar. As a Customer Success Assistant, you will be responsible for ensuring that our customers have a positive experience throughout their journey with our company. You will work closely with our customers to understand their needs, provide support, and ensure that their expectations are met.

Responsibilities: - Serve as the main point of contact for customers, addressing any questions or concerns they may have in a timely and professional manner - Build strong relationships with customers to understand their needs and preferences - Provide training and assistance to customers on how to use our products or services effectively - Monitor customer satisfaction and feedback to identify areas for improvement - Collaborate with internal teams to resolve customer issues and ensure a seamless customer experience - Assist in developing and implementing customer success strategies to drive customer retention and satisfaction - Maintain accurate records of customer interactions and transactions

Requirements: - 4 years of experience in a customer service or customer success role - Strong communication and interpersonal skills - Excellent time management and planning abilities - Passion for providing exceptional customer service - Dedicated to delivering results and exceeding customer expectations

Benefits: - Dental insurance - Remote work flexibility - Life insurance

Working Environment: At Hilton, we empower our employees to take ownership and make impactful decisions. We provide a supportive and inclusive work environment where employees can thrive and grow in their careers.

Deadline to Apply: July 4, 2024

Statement of Equal Opportunity: Hilton is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.