Customer Success Associate

Job Description:

We are looking for a part-time Customer Success Associate to join our team at Hamad Medical Corporation in Doha, Qatar. As a Customer Success Associate, you will be responsible for ensuring that our customers have a positive experience with our services and products.

Responsibilities: - Serve as the main point of contact for customers, addressing their inquiries and concerns in a timely and professional manner - Build and maintain strong relationships with customers, ensuring their satisfaction and retention - Proactively identify areas for improvement and implement strategies to enhance the customer experience - Collaborate with internal teams to ensure seamless communication and resolution of customer issues - Provide product demonstrations and training to customers as needed - Monitor customer feedback and implement changes to improve overall customer satisfaction - Analyze customer data to identify trends and opportunities for growth - Contribute to the development of customer success initiatives and programs

Requirements: - Bachelor's degree in a related field - Minimum of 4 years of experience in customer service or a related role - Strong communication and interpersonal skills - Resourceful and independent with the ability to work autonomously - Excellent problem-solving and decision-making skills - Proficient in Microsoft Office and CRM software - Knowledge of the healthcare industry is a plus

Benefits: - Life insurance - Free accommodation - Employee discounts

Working Environment: At Hamad Medical Corporation, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing the highest level of service and support to our customers, ensuring their success and satisfaction.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: Hamad Medical Corporation is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.