Remote Customer Success Associate

Job description:

We are looking for a Remote Customer Success Associate to join our team at Woqod. As a part-time entry-level position, this role will be responsible for ensuring customer satisfaction and loyalty through effective communication and problem-solving skills. The ideal candidate will be resilient, independent, and possess strong emotional intelligence and project management abilities.

Responsibilities: - Develop and maintain relationships with customers through various communication channels, including phone, email, and chat - Understand and address customer needs and concerns in a timely and professional manner - Provide product demonstrations and training to customers as needed - Collaborate with internal teams to resolve customer issues and improve overall customer experience - Gather customer feedback and insights to identify areas for improvement and contribute to product development - Meet and exceed customer satisfaction and retention goals - Stay up-to-date on industry trends and best practices in customer success

Requirements: - Strong communication and interpersonal skills - Ability to work independently and in a team environment - Excellent problem-solving abilities - Resilient and adaptable to changing situations - Emotional intelligence and empathy towards customers - Basic understanding of project management principles - Proficiency in Microsoft Office and customer relationship management (CRM) software

Benefits: - Medical coverage - Travel and spending expenses - Free accommodation

Working environment: At Woqod, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. As a Remote Customer Success Associate, you will have the opportunity to work in a dynamic and supportive environment that encourages growth and development.

Deadline to apply: July 4, 2024

Equal opportunity statement: Woqod is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.