Customer Success Associate

Job Description:

Mall of Qatar is seeking a hardworking and resourceful Customer Success Associate to join our team in Doha on a part-time basis. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a customer-facing role.

Responsibilities: - Develop and maintain strong relationships with customers to ensure their satisfaction with our products and services - Act as the primary point of contact for customers, addressing any inquiries or concerns in a timely and professional manner - Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience - Provide product demonstrations and training to customers as needed - Assist with customer onboarding and retention efforts - Monitor customer feedback and trends to identify areas for improvement - Work closely with sales and marketing teams to drive customer engagement and loyalty - Uphold the highest standards of ethical conduct and integrity in all interactions with customers and colleagues

Requirements: - Excellent communication skills, both verbal and written - Strong time management and organizational skills - Prior experience in customer service or sales is preferred - Ability to work independently and as part of a team - Proficiency in Microsoft Office suite and CRM systems - Bachelor's degree in Business Administration or related field is a plus

Benefits: - Profit sharing opportunities - Employee discounts at Mall of Qatar - Visa sponsorship for eligible candidates

Equal Opportunity Statement: Mall of Qatar is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: July 12, 2024

If you meet the requirements and are interested in joining our team as a Customer Success Associate, please submit your resume and cover letter to [email protected]. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.