Remote Customer Success Associate

Job Description:

Qatar Foundation is seeking a Remote Customer Success Associate to join our dynamic team in Doha. As a Customer Success Associate, you will be responsible for ensuring the success and satisfaction of our customers through excellent communication and support. This is a part-time entry-level position with the opportunity for growth within the company.

Responsibilities: - Build strong relationships with customers through proactive communication and problem-solving - Provide product demonstrations and training to new customers - Work closely with the sales team to onboard new clients and ensure a smooth transition - Handle customer inquiries and issues in a timely and professional manner - Monitor customer usage and provide recommendations for optimizing their experience - Collaborate with the product team to provide feedback and suggestions for improvement - Assist with customer retention and upselling efforts

Requirements: - 1 year of experience in a customer-facing role - Confident and energetic personality - Strong time management and planning skills - Excellent communication and interpersonal skills - Ability to work remotely and independently - Knowledge of CRM systems and Microsoft Office suite - Bachelor's degree in Business Administration or related field is a plus

Benefits: - Training & professional development opportunities - Free accommodation for remote work - Parental leave for eligible employees

Working Environment: At Qatar Foundation, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing the best possible experience for our customers while fostering a positive and collaborative work environment.

Equal Opportunity Statement: Qatar Foundation is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 12, 2024

Join our team and help us make a difference in the lives of our customers! Apply now to become a Remote Customer Success Associate at Qatar Foundation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.