Remote Customer Success Associate

Job Description:

Qatar National Cement Company is seeking a Remote Customer Success Associate to join our team in Doha, Qatar. This part-time position at the Associate level requires a minimum of 3 years of experience in a customer-facing role. The ideal candidate will be independent, energetic, have strong negotiation skills, and a keen attention to detail.

Responsibilities: - Manage and build relationships with customers to ensure their satisfaction with our products and services - Provide support and assistance to customers through various channels, such as email, phone, and online chat - Collaborate with internal teams to resolve customer issues and provide feedback on product improvements - Analyze customer data and trends to identify opportunities for growth and retention - Assist with onboarding new customers and provide training on our products and services - Proactively reach out to customers to gather feedback and address any concerns

Requirements: - Bachelor's degree in Business Administration or related field preferred - 3+ years of experience in a customer success or customer service role - Strong communication and interpersonal skills - Ability to work independently and make decisions autonomously - Energetic and proactive attitude towards problem-solving - Excellent negotiation skills and attention to detail

Benefits: - Free food - Visa sponsorship - Disability insurance

Working Environment: At Qatar National Cement Company, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We believe in empowering our employees to take charge of their work and contribute to the overall success of the company.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: Qatar National Cement Company is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to any of the aforementioned factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.