Customer Success Associate - Work from home

Job Description:

Hilton is seeking a dedicated and dynamic Customer Success Associate to join our team on a part-time basis and work remotely from home in Doha, Qatar. As a Customer Success Associate, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and success with our products and services.

Responsibilities: - Communicate with customers via phone, email, and chat to address any questions or concerns they may have - Proactively reach out to customers to provide support and assistance in using our products and services - Identify and address any issues or roadblocks preventing customers from achieving their desired outcomes - Collaborate with cross-functional teams to ensure the timely resolution of customer inquiries and escalations - Develop and deliver presentations and training sessions to help customers maximize the value they receive from our offerings - Gather customer feedback and insights to inform product development and improve overall customer experience - Meet and exceed performance metrics related to customer satisfaction, retention, and upsell opportunities - Stay informed about industry trends and best practices in customer success to continuously improve our processes and offerings

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Minimum of 4 years of experience in customer success, account management, or related roles - Proven track record of building and maintaining strong relationships with customers - Excellent communication skills, both verbal and written, with a knack for delivering engaging presentations - Resourceful problem solver with a strong sense of initiative and accountability - Reliable team player who can collaborate effectively with colleagues from different departments - Ability to work independently and manage time efficiently in a remote environment - Proficiency in Microsoft Office Suite and CRM software - Comfortable adapting to change and quickly learning new technology and processes

Benefits: - Retirement plan - Paid Time Off (PTO) - Medical coverage - Opportunities for professional development and growth

Working Environment: At Hilton, we prioritize work-life balance and employee well-being. Our remote work setup allows our employees to flexibly manage their schedules and responsibilities while still delivering exceptional results and meeting customer needs.

Equal Opportunity Statement: Hilton is an equal opportunity employer, and we value diversity and inclusion in our workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.