Customer Success Manager

The Customer Success Manager at Ooredoo Q.P.S.C. plays a crucial role in ensuring customer satisfaction and long-term success. This position requires a highly passionate and energetic individual with exceptional presentation and problem-solving skills. As a mid-to-senior level role, the ideal candidate should have at least 6 years of experience in a customer-facing role.

Responsibilities: - Establish and maintain strong relationships with customers to understand their needs and ensure their success - Serve as the main point of contact for customers, addressing any inquiries or issues in a timely and professional manner - Collaborate with internal teams to ensure seamless delivery of products and services to customers - Proactively identify opportunities to upsell or cross-sell additional products or services to customers - Analyze customer data and feedback to identify trends and areas for improvement - Develop and execute strategies to drive customer engagement and retention - Conduct regular check-ins and reviews with customers to ensure their ongoing satisfaction and loyalty - Provide training and support to customers to help them maximize the value of their purchases

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Proven track record of success in a customer success or account management role - Excellent communication and interpersonal skills - Strong presentation skills and ability to articulate complex ideas clearly - Exceptional problem-solving skills and ability to think on your feet - Ability to work independently and as part of a team - Detail-oriented and highly organized - Proficiency in CRM software and Microsoft Office suite

Benefits: - Retirement plan - Gym membership - Paid Time Off (PTO)

Working Environment: At Ooredoo Q.P.S.C., we strive to cultivate leaders who foster inclusivity and mentorship. We believe in creating a collaborative and supportive environment where every team member can thrive and grow.

Equal Opportunity Statement: Ooredoo Q.P.S.C. is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.