Customer Success Manager

The Aspire Zone Foundation in Doha, QA is seeking a part-time Customer Success Manager to join our team at the Mid-to-Senior Level. The ideal candidate will have at least 8 years of experience in a similar role and possess the personality traits of being resourceful and resilient. Additionally, strong soft skills in time management and leadership are required for success in this position.

Responsibilities: - Develop and maintain strong relationships with customers to ensure their success with our products or services - Serve as the main point of contact for customer inquiries and provide timely and effective resolutions to any issues that may arise - Proactively identify opportunities to upsell or cross-sell additional products or services to customers - Collaborate with internal teams such as sales, marketing, and product development to ensure customer needs are met - Analyze customer data and feedback to identify trends and areas for improvement in our products or services - Create and deliver customer success reports to key stakeholders within the organization - Conduct customer training sessions to ensure they are getting the most value out of our products or services - Stay up-to-date on industry trends and best practices in customer success management

Requirements: - Bachelor's degree in business administration, marketing, or a related field - Proven experience in a customer success or account management role - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to thrive in a fast-paced and dynamic work environment - Proficiency in CRM software and Microsoft Office

Benefits: - Company equipment provided - Retirement plan options - Travel opportunities to attend industry conferences and meet with clients

Working Environment: At Aspire Zone Foundation, we thrive in a culture that embraces change and responds resiliently to challenges. Our team members are encouraged to think creatively and collaborate effectively to achieve our goals.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Aspire Zone Foundation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.