Customer Success Manager

Job Description:

As a Customer Success Manager at Barwa Group, you will be responsible for building and maintaining strong relationships with our customers in order to ensure their success with our products and services. You will work closely with our sales, marketing, and product teams to understand our customers' needs and goals, and to proactively address any issues or challenges they may encounter.

Responsibilities: - Serve as the primary point of contact for our customers, building strong relationships and ensuring their satisfaction with our products and services - Understand our customers' business needs and goals, and work with them to develop strategies for achieving success - Proactively identify and address any issues or challenges our customers may encounter, and work with internal teams to find solutions - Provide training and support to customers to help them maximize the value they receive from our products and services - Track and analyze customer usage data to identify trends and opportunities for improvement - Advocate for the customer within Barwa Group, ensuring that their voice is heard in product development and decision-making processes

Requirements: - 8+ years of experience in customer success or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities and a proactive approach to customer support - Demonstrated ability to build and maintain strong relationships with customers - Adaptability, motivation, and persuasion skills - Bachelor's degree in Business, Marketing, or a related field

Benefits: - Paid Time Off (PTO) - Free food - Life insurance - Working environment that recognizes and rewards based on performance and merit

Equal Opportunity Statement: Barwa Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.