Customer Success Manager - Work from home

Job Description: Vodafone Qatar is seeking a Customer Success Manager to join our team on a part-time basis. This position will allow you to work from home, providing you with the flexibility to balance work and personal life effectively. As a Customer Success Manager, your primary responsibility will be to ensure the satisfaction and success of our customers by building strong relationships and providing them with the support they need.

Responsibilities: - Develop and maintain strong relationships with customers, acting as their main point of contact with the company - Understand customer needs and preferences, and work with internal teams to ensure these are met - Monitor customer satisfaction levels and address any issues or concerns in a timely and effective manner - Identify opportunities for upselling and cross-selling products and services to existing customers - Provide training and support to customers to ensure they are maximizing the value of our products and services - Analyze customer data and feedback to identify trends and areas for improvement - Collaborate with internal teams to drive product development and customer-focused initiatives - Meet and exceed customer retention and success targets

Requirements: - 5 years of experience in a customer-facing role, preferably in the telecommunications industry - Strong communication and interpersonal skills - Motivated and passionate about providing exceptional customer service - Ability to make sound decisions and think innovatively - Proficiency in using CRM and customer success software - Bachelor's degree in Business Administration or a related field

Benefits: - Gym membership - Paid sick leave - Remote work flexibility

Working Environment: At Vodafone Qatar, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and we empower our team members to take ownership of their work and make a meaningful impact.

Equal Opportunity Statement: Vodafone Qatar is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-07-13. Join us in redefining customer success in the telecommunications industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.