Remote Customer Success Officer

Job Description:

As a Remote Customer Success Officer at Hilton in Doha, Qatar, you will be responsible for building and maintaining strong relationships with customers to ensure their satisfaction and retention. You will be working remotely, providing top-notch customer service and support to clients. This part-time associate level position requires a minimum of 3 years of experience in a customer-facing role.

Responsibilities: - Proactively engage with customers to understand their needs and provide solutions - Serve as the main point of contact for customers, addressing any inquiries or issues in a timely and effective manner - Work collaboratively with internal teams to ensure customer satisfaction and success - Monitor customer accounts and provide regular updates to stakeholders - Conduct customer feedback surveys and analyze data to identify areas for improvement - Provide training and guidance to customers on product usage and best practices

Requirements: - Driven and resilient personality traits - Excellent emotional intelligence and communication skills - Minimum of 3 years of experience in a customer-facing role - Proven track record of building strong customer relationships - Ability to work independently and prioritize tasks effectively - Bachelor's degree in business, marketing, or a related field preferred

Benefits: - Visa sponsorship for qualified candidates - Paid Time Off (PTO) for eligible employees - Travel and spending expenses covered by the company

Working Environment: At Hilton, we value diversity and inclusion, and encourage curiosity and questioning to fuel innovation and growth. We strive to create a collaborative and supportive work environment where employees can thrive and succeed.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.