Customer Success Officer - Work from home

Job Description:

Al Shaqab, a leading company in Doha, Qatar, is seeking a highly motivated and customer-oriented individual to join our team as a Customer Success Officer on a part-time basis. This position allows you to work from the comfort of your own home, providing flexibility and convenience.

Responsibilities: - Build and maintain strong relationships with customers to ensure their satisfaction and success with our products and services - Provide exceptional customer support through various channels such as phone, email, and chat - Proactively reach out to customers to offer assistance, gather feedback, and address any issues or concerns - Collaborate with internal teams to resolve customer inquiries and escalations in a timely manner - Identify opportunities for upselling and cross-selling products and services to drive revenue growth - Analyze customer data and feedback to continuously improve our products and services - Develop and implement customer success strategies to increase retention and loyalty

Requirements: - Bachelor's degree in business, marketing, or related field - Minimum of 4 years of experience in a customer-facing role - Strong communication skills and the ability to build rapport with customers - Excellent problem-solving and decision-making skills - Proficiency in CRM software and other customer support tools - Independent, energetic, creative, and adaptable personality traits - Ability to work well in a fast-paced and remote work environment

Benefits: - Retirement plan - Paid sick leave - Medical coverage - Opportunities for professional development and growth

Working Environment: At Al Shaqab, we prioritize work-life balance and employee well-being. Our team members are encouraged to take breaks, recharge, and maintain a healthy work environment. We believe that a happy and healthy team leads to better results and success for our company.

Deadline to Apply: Please submit your application by May 1, 2024.

Equal Opportunity Statement: Al Shaqab is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, genetics, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all individuals are respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.