Customer Success Officer - Work from home

Job Description:

Qatar Sports Investments is seeking a motivated and confident Customer Success Officer to join our team on a part-time basis. As a Customer Success Officer, you will be responsible for ensuring the satisfaction and retention of our customers through effective communication, problem-solving, and relationship-building. This position will allow you to work from home and collaborate with a dynamic team of professionals.

Responsibilities: - Develop strong relationships with customers to understand their needs and provide solutions that meet their goals. - Act as the main point of contact for customer inquiries, feedback, and escalations. - Monitor customer accounts and proactively address any issues or concerns. - Collaborate with cross-functional teams to improve the overall customer experience and drive customer success. - Analyze customer data and feedback to identify trends and opportunities for improvement. - Provide ongoing support and training to customers to maximize their success with our products or services. - Identify upsell or cross-sell opportunities and collaborate with the sales team to drive revenue growth.

Requirements: - Bachelor's degree in Business Administration or related field. - Minimum of 4 years of experience in customer success or a related field. - Strong communication and interpersonal skills. - Excellent problem-solving abilities and attention to detail. - Ability to work independently and prioritize tasks effectively. - Experience working remotely and managing customer relationships virtually. - Proficiency in CRM software and Microsoft Office Suite. - Persuasion and analysis skills are essential. - Self-motivated and goal-oriented.

Benefits: - Vision insurance - Visa sponsorship - Company equipment provided

Working Environment: At Qatar Sports Investments, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and collaborative environment where every team member can thrive and contribute to our collective success.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Qatar Sports Investments is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.