Customer Success Officer - Work from home

Job Description:

Qatar Sports Investments is seeking a part-time Customer Success Officer to join our team in Doha. As a Customer Success Officer, you will work from home and be responsible for ensuring our customers have a seamless and positive experience with our products and services. This role is perfect for someone who is driven, energetic, innovative, and has excellent communication skills.

Responsibilities: - Establish and maintain strong relationships with customers to understand their needs and preferences - Provide product demonstrations, training, and support to customers - Proactively reach out to customers to ensure they are satisfied and identify opportunities for upselling or cross-selling - Collaborate with cross-functional teams to address customer inquiries and issues - Analyze customer feedback and data to identify trends and make recommendations for improvement - Develop and implement strategies to increase customer retention and loyalty - Stay informed about industry trends and competitors to provide recommendations for enhancing the customer experience

Requirements: - 1 year of experience in customer service or a related field - Bachelor's degree in Business Administration, Marketing, or a related field - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Driven and energetic personality - Innovative mindset - Ability to meet deadlines and work under pressure

Benefits: - Employee discounts on company products and services - Remote work flexibility - Joining Bonus for new employees - Opportunity to be part of a company that pioneers change and sets industry benchmarks

Equal Opportunity Statement: Qatar Sports Investments is an equal opportunity employer and is committed to building a diverse and inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: July 15, 2024

Join our team and be part of a company that values customer success and innovation! Apply now to make a positive impact on the sports industry from the comfort of your own home.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.