Customer Success Representative

Job Description: We are seeking a part-time Customer Success Representative to join our team at Hamad Medical Corporation in Doha, Qatar. The ideal candidate should have at least 2 years of experience in a customer-facing role. As a Customer Success Representative, you will be responsible for ensuring customer satisfaction and building strong relationships with our clients.

Responsibilities: - Serve as the primary point of contact for customers, addressing any inquiries or issues in a timely and professional manner - Develop and maintain a deep understanding of our products and services to effectively assist customers - Collaborate with internal teams to resolve customer queries and ensure a smooth customer experience - Proactively reach out to customers to gather feedback and provide support as needed - Work closely with the sales team to identify opportunities for upselling or cross-selling to existing customers - Track and report on customer success metrics to measure the effectiveness of our customer support efforts - Assist with customer onboarding and training to ensure a seamless transition for new clients

Requirements: - 2+ years of experience in a customer service or customer success role - Strong communication and interpersonal skills - Ability to work independently and adapt to changing priorities - Excellent problem-solving skills and a strategic mindset - Bachelor's degree in a related field is preferred but not required - Adaptable and able to thrive in a fast-paced environment

Benefits: - Dental insurance - Vision insurance - Profit sharing - Opportunity for growth and advancement within the company

Working Environment: At Hamad Medical Corporation, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment for all employees.

Equal Opportunity Statement: Hamad Medical Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, or sexual orientation. All qualified applicants will receive consideration for employment.

Deadline to apply: May 2, 2024.

We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.