Customer Success Representative

Job Description:

We are looking for a motivated and experienced Customer Success Representative to join our team at Qatar Free Zones Authority in Doha. As a Customer Success Representative, you will be responsible for ensuring our customers have a positive experience while using our services. You will be the main point of contact for customers, providing support, guidance, and solutions to any issues they may encounter.

Responsibilities: - Proactively reach out to customers to ensure they are satisfied with our services - Provide timely and accurate responses to customer inquiries - Identify customer needs and recommend solutions - Build and maintain strong, long-lasting customer relationships - Collaborate with internal teams to improve customer experience - Monitor customer usage trends and provide feedback to the team - Assist with customer onboarding and training - Resolve customer complaints in a professional manner - Stay up-to-date on product and industry knowledge - Meet and exceed customer satisfaction goals

Requirements: - 2 years of experience in customer service or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work independently and adapt to changing circumstances - Project management skills - Adaptable and able to thrive in a fast-paced environment - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Company-provided equipment - Joining bonus - Medical coverage

Working Environment: At Qatar Free Zones Authority, we prioritize quality in all aspects of our work, products, and services. We strive to create a positive and collaborative work environment where all employees are valued and supported.

Deadline to Apply: May 28, 2024

Equal Opportunity Statement: Qatar Free Zones Authority is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.