Customer Success Representative

Job Description:

We are seeking a dynamic and customer-focused Customer Success Representative to join our team at Meddy in Doha. As a Customer Success Representative, you will be responsible for building strong relationships with our clients, ensuring their satisfaction with our products and services, and driving customer retention and growth.

Responsibilities: - Serve as the main point of contact for customers, addressing their questions, issues, and requests in a timely and professional manner - Proactively reach out to customers to ensure they are maximizing the value of our products and services - Educate customers on best practices and provide training as needed - Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience - Analyze customer data to identify trends and opportunities for improvement - Drive customer engagement and loyalty through proactive communication and relationship building - Identify upsell and cross-sell opportunities and work with sales team to drive revenue growth - Conduct regular customer satisfaction surveys and incorporate feedback into operational improvements

Requirements: - 1 year of experience in a customer-facing role - Excellent communication and interpersonal skills - Driven and resourceful individual who is passionate about delivering exceptional customer service - Strong leadership and project management skills - Ability to work independently as well as collaborate with cross-functional teams - Bachelor's degree in a related field preferred

Benefits: - Parental leave - Disability insurance - Travel opportunities - Opportunity to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: Meddy is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.