Remote Customer Success Specialist

Job Description: Katara Hospitality is seeking a motivated and detail-oriented Remote Customer Success Specialist to join our team. As a Customer Success Specialist, you will be responsible for building and maintaining strong relationships with our customers to ensure they are satisfied with our products and services. This is a part-time entry-level position with no previous experience required.

Responsibilities: - Communicate with customers via phone, email, and chat to address any questions or concerns they may have - Provide product and service information to customers and assist them with troubleshooting any issues they may encounter - Proactively reach out to customers to ensure their needs are being met and offer solutions to enhance their experience - Collaborate with the sales and marketing teams to drive customer satisfaction and retention - Analyze customer feedback and data to identify trends and implement strategies to improve customer satisfaction - Work closely with internal teams to provide feedback on customer needs and assist in product development and improvements

Requirements: - Driven and resourceful individual who is passionate about providing excellent customer service - Strong negotiation skills and ability to think strategically - Excellent communication and interpersonal skills - Ability to work independently and manage time effectively - Proficient in using CRM software and other customer service tools - High school diploma or equivalent

Benefits: - Paid Time Off (PTO) - Life insurance - Joining Bonus

Working Environment: At Katara Hospitality, we empower our employees to take ownership and make impactful decisions. We believe in fostering a collaborative and supportive work environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: Katara Hospitality is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.