Customer Support Assistant

Job Description:

Hamad Medical Corporation is seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in Doha, Qatar. As a part-time Associate Level position, you will play a crucial role in providing exceptional customer support to patients and their families.

Responsibilities: - Respond to incoming calls and emails from customers, providing information and resolving any issues or concerns in a timely and professional manner. - Assist customers with scheduling appointments, obtaining medical records, and navigating our healthcare services. - Collaborate with healthcare professionals to ensure the highest level of patient care and satisfaction. - Maintain accurate records of customer interactions and transactions. - Assist in coordinating and organizing events and programs aimed at improving customer satisfaction and experience. - Continuously seek opportunities to enhance customer support processes and improve overall efficiency.

Requirements: - Minimum of 2 years of experience in customer support or a related field. - Driven individual with a resilient attitude towards challenges and obstacles. - Excellent planning and organizational skills. - High emotional intelligence and ability to handle difficult situations with empathy and professionalism. - Strong communication skills and customer service orientation. - Proficient in Microsoft Office and other relevant software applications.

Benefits: - Paid Time Off (PTO) - Life insurance - Company transportation - Opportunities for professional development and growth

Working Environment: Hamad Medical Corporation is committed to fostering a diverse and inclusive work environment where all employees feel a sense of belonging. We encourage and support equal opportunities for all employees regardless of race, gender, age, religion, or disability.

Equal Opportunity Statement: Hamad Medical Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such status.

Deadline to apply: May 11, 2024.

If you meet the requirements and are passionate about providing exceptional customer support in a healthcare setting, we invite you to apply for this exciting opportunity at Hamad Medical Corporation. Join us in making a difference in the lives of our patients and their families.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.