Customer Support Assistant

Job Description:

Qatar Airways is currently seeking a part-time Customer Support Assistant to join our team in Doha, Qatar. As an Associate Level position, the ideal candidate should have at least 4 years of relevant experience in customer service.

Responsibilities: - Provide exceptional customer service to passengers, handling inquiries, complaints, and feedback in a professional manner - Assist customers with booking flights, managing reservations, and resolving any issues related to their travel - Work closely with other departments to ensure a seamless experience for customers - Keep accurate records of customer interactions and transactions - Stay up-to-date on airline policies, procedures, and services to provide accurate information to customers - Assist in resolving any billing discrepancies or payment issues

Requirements: - Strong communication and interpersonal skills - Ability to remain calm under pressure and handle difficult situations with diplomacy - Dedication to providing excellent customer service - Adaptability to changing schedules and priorities - Knowledge of airline industry practices and procedures is a plus - Fluency in English and any additional languages is preferred - Basic computer skills and proficiency in Microsoft Office suite

Personality traits: - Dedicated: A strong commitment to delivering exceptional service to customers - Adaptable: Able to quickly adjust to changing circumstances and priorities

Soft skills: - Negotiation: Ability to reach mutually beneficial solutions with customers - Adaptability: Willingness to learn and take on new challenges

Benefits: - Relocation allowance for eligible candidates - Paid sick leave - Paid overtime for any additional hours worked

Working environment: At Qatar Airways, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in equal opportunities for all employees and strive to create a supportive and collaborative work environment.

Deadline to apply: June 12, 2024

Equal Opportunity Statement: Qatar Airways is an equal opportunity employer and does not discriminate on the basis of age, race, gender, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.