Remote Customer Support Assistant

Job Description:

We are looking for a driven and resourceful Remote Customer Support Assistant to join our team at Meddy. As a Customer Support Assistant, you will play a crucial role in providing exceptional customer service to our clients. This position is part-time and is at an Associate Level, requiring at least 4 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries through email, chat, and phone in a timely and professional manner - Resolve customer issues and complaints with empathy and efficiency - Provide product information and troubleshooting assistance to customers - Maintain customer records and update information as needed - Assist with order processing and billing inquiries - Collaborate with other departments to ensure customer satisfaction - Continuously strive to improve the customer experience and service standards

Requirements: - Proven experience in customer support or a related field - Excellent communication skills, both written and verbal - Strong problem-solving and creative thinking abilities - Ability to work independently and efficiently in a remote setting - Proficiency in using customer support software and tools - Understanding of customer relationship management (CRM) systems - Ability to multitask and prioritize tasks effectively - A passion for helping others and providing exceptional service

Benefits: - Retirement plan - Joining Bonus - Life insurance - Opportunities to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: Meddy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or veteran status. We are committed to diversity and inclusion in the workplace.

Deadline to apply: 2024-07-05

Join our team and make a difference in the lives of our customers at Meddy!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.