Customer Support Manager

Job Description:

Al Shaqab is seeking a part-time Customer Support Manager to join our team in Doha, QA. As a Customer Support Manager, you will be responsible for overseeing all aspects of customer support and ensuring a high level of customer satisfaction.

Responsibilities: - Manage a team of customer support representatives, providing coaching and guidance as needed - Develop and implement customer support policies and procedures - Monitor customer interactions to ensure quality and efficiency - Handle escalated customer inquiries and issues - Analyze customer feedback and identify areas for improvement - Collaborate with other departments to improve the overall customer experience - Stay up to date on industry trends and best practices in customer support - Report on key performance metrics and make recommendations for improvement

Requirements: - 5 years of experience in customer support or a related field - Strong leadership skills with a focus on people management - Excellent communication and interpersonal skills - Creative problem-solving abilities - Resilient and able to handle challenging situations with professionalism - Driven and goal-oriented mindset - Experience with customer support software and tools - Bachelor's degree in business administration or a related field preferred

Benefits: - Vision insurance - Paid sick leave - Disability insurance

Working Environment: Join our team at Al Shaqab and thrive in a high-energy workplace focused on delivering impactful results.

Equal Opportunity Statement: Al Shaqab is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.