Customer Support Manager

Katara Hospitality is seeking a part-time Customer Support Manager to join our team in Doha, Qatar. As an Associate Level position, we are looking for candidates with a minimum of 5 years of experience in customer support or a related field.

Responsibilities: 1. Manage and lead a team of customer support representatives to ensure efficient and effective customer service. 2. Develop and implement strategies to enhance customer satisfaction and loyalty. 3. Monitor customer feedback and address any issues or concerns in a timely and professional manner. 4. Analyze customer support data to identify trends and areas for improvement. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Train and onboard new customer support team members. 7. Develop and implement customer support policies and procedures. 8. Handle escalated customer inquiries and complaints.

Requirements: 1. Strong organizational and leadership skills. 2. Excellent communication and interpersonal abilities. 3. Ability to work well under pressure and meet deadlines. 4. Driven and adaptable personality traits. 5. Attention to detail and innovation in problem-solving. 6. Proficiency in customer support software and tools. 7. Bachelor's degree in business administration or a related field (preferred).

Benefits: 1. Travel and spending expenses covered. 2. Profit sharing opportunities. 3. Dental insurance benefits.

Working environment: At Katara Hospitality, we encourage curiosity and questioning to fuel innovation and growth. We believe in providing a supportive and collaborative work environment where all employees can thrive and succeed.

Equal Opportunity Statement: Katara Hospitality is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to promoting diversity and inclusion in all aspects of our business.

Deadline to apply: 2024-05-14

Join us at Katara Hospitality and be a part of a dynamic team dedicated to delivering exceptional customer support. Apply now to make a difference in the hospitality industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.