Customer Support Manager

Position: Customer Support Manager

Company: MEEZA

Location: Doha, Doha, QA

Job Type: Part-time

Seniority: Mid-to-Senior Level

Years of Experience: 7

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: MEEZA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Description:

MEEZA, a leading company in the tech industry, is seeking a dedicated Customer Support Manager to join our team in Doha. The ideal candidate will be hardworking, adaptable, and possess strong interpersonal skills. As the Customer Support Manager, you will be responsible for managing a team of customer support representatives and ensuring that our customers receive exceptional service.

Responsibilities:

- Manage and oversee a team of customer support representatives - Develop and implement strategies to improve customer satisfaction and retention - Monitor performance metrics and analyze data to identify areas for improvement - Coordinate with other departments to address customer needs and resolve issues efficiently - Handle escalated customer complaints and resolve them in a timely manner - Train and mentor staff to ensure they deliver high-quality customer service - Develop and implement customer service policies and procedures - Stay informed about industry trends and best practices in customer support

Requirements:

- Bachelor's degree in Business Administration or related field - 7+ years of experience in customer support or a similar role - Proven leadership skills and ability to motivate and inspire a team - Excellent communication and interpersonal skills - Strong decision-making abilities and problem-solving skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office and customer service software - Experience with CRM systems is a plus

Benefits:

- Profit sharing opportunities - Joining bonus for new hires - Medical coverage for employees

Working Environment:

At MEEZA, we empower our employees to take ownership of their work and make impactful decisions. We believe in fostering a collaborative and supportive work environment where everyone has the opportunity to grow and succeed. Join our team and be a part of a dynamic and innovative company at the forefront of the tech industry. Apply now to become our Customer Support Manager and help us deliver exceptional customer service to our clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.