Customer Support Manager - Work from home

Job Description:

Qatar Rail is seeking a Customer Support Manager to work remotely from home in Doha. As a mid-to-senior level professional with at least 7 years of experience in customer support or related fields, you will be responsible for managing and overseeing all customer support activities for our company.

Responsibilities: - Develop and implement customer support strategies to enhance customer satisfaction and retention - Manage a team of customer support representatives, including training, coaching, and performance evaluation - Monitor customer support metrics and KPIs to ensure high-quality service delivery - Handle escalated customer issues and provide timely resolutions - Collaborate with other departments to ensure a seamless customer experience - Identify areas for improvement in customer support processes and implement solutions - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Proven experience as a Customer Support Manager or similar role - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Adaptable and passionate with a customer-centric mindset - Critical thinking and innovation skills - Bachelor's degree in Business Administration or relevant field

Benefits: - Employee discounts - Company transportation - Medical coverage - Encouraging culture of ongoing learning and development for personal and professional growth

Equal Opportunity Statement: Qatar Rail is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 23, 2024

Join us at Qatar Rail and be a part of revolutionizing the transportation industry in Qatar! Apply now to make a difference in customer support management from the comfort of your own home.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.