Remote Customer Support Officer

Job Description:

MEEZA is seeking a Remote Customer Support Officer to join our team in Doha, Qatar. As a part-time Associate Level position, the Remote Customer Support Officer will play a crucial role in providing exceptional customer service to our clients. The ideal candidate will have at least 4 years of experience in customer support roles, with a proven track record of adaptability and hard work.

Responsibilities: - Respond to customer inquiries and provide solutions in a timely and professional manner - Handle customer complaints and issues with empathy and professionalism - Work remotely to assist customers with technical support and troubleshooting - Collaborate with other team members to ensure seamless customer experience - Utilize innovative methods to improve customer satisfaction and retention rates - Maintain accurate records of customer interactions and transactions - Meet and exceed performance targets related to customer support metrics

Requirements: - Bachelor's degree in a related field or equivalent work experience - Proven experience in customer support or a related field for at least 4 years - Strong communication and presentation skills - Ability to think creatively and find innovative solutions to customer problems - Proficiency with technology and remote communication tools - Ability to work independently and as part of a team - Strong organizational skills and attention to detail - Ability to work flexible hours as needed

Personality Traits: - Adaptability: Ability to thrive in a fast-paced and constantly changing environment - Hardworking: Willingness to go above and beyond to ensure customer satisfaction

Soft Skills: - Presentation: Ability to communicate effectively and professionally with customers - Innovation: Ability to think outside the box and come up with creative solutions to customer problems

Benefits: - Paid overtime for additional hours worked - Training and professional development opportunities - Profit sharing for eligible employees - Dedicated working environment focused on understanding and exceeding customer expectations

Equal Opportunity Statement: MEEZA is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and supported.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.