Customer Support Officer - Work from home

Job Description:

Qatar Rail is seeking a Customer Support Officer to work remotely from home in Doha. As a Customer Support Officer, you will be responsible for providing excellent customer service and support to our clients. This role requires a high level of communication skills, problem-solving abilities, and attention to detail.

Responsibilities: 1. Respond to customer inquiries and provide support via phone, email, and chat 2. Assist customers with product information, troubleshooting, and issue resolution 3. Document customer interactions and maintain accurate records in the CRM system 4. Collaborate with other departments to escalate and resolve complex customer issues 5. Proactively identify customer needs and recommend solutions to improve their experience 6. Assist with training new team members and providing ongoing support and guidance 7. Monitor customer feedback and suggest improvements to enhance customer satisfaction 8. Stay updated on product knowledge and industry trends to better assist customers 9. Handle customer complaints with professionalism and empathy, aiming to achieve a positive resolution

Requirements: 1. 3 years of experience in customer support or a related field 2. Hardworking and energetic personality traits 3. Strong project management and leadership skills 4. Excellent communication and interpersonal skills 5. Ability to work independently and prioritize tasks effectively 6. Proficiency in CRM software and Microsoft Office Suite 7. High school diploma or equivalent, Bachelor's degree preferred

Benefits: 1. Travel opportunities 2. Remote work flexibility 3. Company equipment provided

Working Environment: At Qatar Rail, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We value teamwork, collaboration, and a positive work culture that encourages growth and professional development.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement: Qatar Rail is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.