Remote Customer Support Representative

Job Description: Al Jazeera Media Network is seeking a skilled Remote Customer Support Representative to join our dynamic team in Doha, QA. As a part-time Associate Level position, the Customer Support Representative will be responsible for providing exceptional customer service to our diverse client base. The ideal candidate will have at least 4 years of experience in a customer support role and possess a confident, driven personality. Additionally, strong negotiation and people management skills are essential for success in this role.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Identify and assess customer needs to achieve satisfaction - Build sustainable relationships and trust with customers through open and interactive communication - Provide accurate, valid, and complete information by using the right methods/tools - Resolve customer complaints quickly and effectively - Work closely with other teams within the organization to ensure customer satisfaction - Maintain a positive, empathetic, and professional attitude towards customers at all times

Requirements: - 4+ years of experience in a customer support role - Confident and driven personality - Strong negotiation and people management skills - Excellent communication and problem-solving abilities - Ability to work independently and as part of a team - Proficiency in MS Office and CRM software - Bachelor’s degree in a related field is preferred

Benefits: - Disability insurance - Gym membership - Retirement plan

Working Environment: At Al Jazeera Media Network, we are committed to paving the way for diversity and inclusivity, and creating a culture of belonging. Our team values collaboration, creativity, and continuous learning. As a Remote Customer Support Representative, you will have the opportunity to work in a supportive and inclusive environment where your contributions are valued and recognized.

Equal Opportunity Statement: Al Jazeera Media Network is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment that promotes diversity, inclusion, and respect for all employees and customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.