Remote Customer Support Representative

Job Description:

Qatar Aeronautical College is seeking a Remote Customer Support Representative to join our dynamic team. As a part-time Associate Level position, this role is perfect for someone with at least 3 years of experience in customer support and a passion for providing exceptional service to our clients.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner 2. Resolve customer issues and complaints with a high level of customer satisfaction 3. Provide product information and assistance to customers as needed 4. Collaborate with other team members to ensure a seamless customer experience 5. Utilize innovative problem-solving skills to find efficient solutions for customers 6. Analyze customer data and feedback to identify trends and opportunities for improvement 7. Assist in creating and updating customer support documentation to improve efficiency 8. Follow company policies and procedures to deliver consistent service to all customers 9. Work independently to manage your workload effectively and meet performance goals 10. Maintain a positive and professional attitude at all times to represent the company in the best light possible

Requirements: 1. Excellent communication skills, both written and verbal 2. Strong customer service orientation with a focus on exceeding customer expectations 3. Ability to work independently and prioritize tasks effectively 4. Resourceful and able to think creatively to solve complex problems 5. Strong analytical skills to interpret customer data and feedback 6. Ability to adapt to different communication styles and customer needs 7. Experience using CRM software and other customer support tools 8. Flexibility to work evenings and weekends as needed 9. Experience working remotely and comfortable with virtual communication tools 10. A Bachelor's degree in Business Administration or a related field is preferred

Benefits: 1. Paid sick leave to ensure your well-being and health 2. Travel opportunities to attend company events and training sessions 3. Joining bonus for new employees to welcome you to our team 4. Opportunities for career growth and development within the company 5. Flexible working hours to accommodate your schedule

Equal Opportunity Statement: Qatar Aeronautical College is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

If you meet the requirements and are interested in this exciting opportunity, please apply by the deadline of June 29, 2024. We look forward to reviewing your application and potentially welcoming you to our team at Qatar Aeronautical College.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.