Remote Customer Support Specialist

Job Description:

Meddy is seeking a Remote Customer Support Specialist to join our team in Doha, QA. As a part-time Associate Level position, the Remote Customer Support Specialist will be responsible for providing exceptional customer service to our clients. The ideal candidate will have at least 3 years of experience in a customer support role and possess the personality traits of independence and motivation.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and provide solutions to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to continuously improve customer support processes - Stay up-to-date on company products and services to better assist customers - Identify and escalate any trends or patterns in customer issues - Meet and exceed customer satisfaction goals and metrics

Requirements: - At least 3 years of experience in a customer support role - Independent and motivated personality traits - Strong cooperation and innovation skills - Excellent communication and problem-solving abilities - Ability to work in a fast-paced remote environment - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Profit sharing opportunities - Employee discounts on company products and services - Visa sponsorship for eligible employees - Work-life balance and employee well-being promotion

Equal Opportunity Statement: Meddy is an equal opportunity employer and welcomes applications from all qualified candidates. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All individuals are encouraged to apply.

Deadline to apply: 2024-07-07

If you meet the above requirements and are passionate about delivering exceptional customer service, we encourage you to apply for the Remote Customer Support Specialist position at Meddy. Join our team and help us provide top-notch support to our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.