Live Chat Associate - Work from home

We are looking for a dedicated and independent Live Chat Associate to join our team at Silatech. As a Work from Home Live Chat Associate, you will be responsible for providing exceptional customer service and support to our clients through our online chat platform. This is a part-time position with opportunities for growth within the company.

Responsibilities: - Respond to customer inquiries and issues in a timely and professional manner through the online chat platform. - Provide accurate information and guidance to customers on our products and services. - Assist customers with order placement, product refunds, and exchanges. - Collaborate with the sales team to identify opportunities for upselling and cross-selling. - Monitor chat conversations for trends and provide feedback to the team for continuous improvement. - Meet and exceed customer satisfaction goals and KPIs. - Adhere to company policies and procedures at all times.

Requirements: - 2 years of experience in customer service or a related field. - Excellent communication and interpersonal skills. - Strong analytical and negotiation skills. - Ability to work independently and remotely. - Reliable internet connection and a quiet workspace. - Prior experience with live chat platforms is a plus.

Personality Traits: - Independent: Ability to work autonomously and take initiative. - Reliable: Consistent and dependable in meeting expectations.

Soft Skills: - Analysis: Ability to gather and interpret data to make informed decisions. - Negotiation: Skilled in resolving customer issues and finding mutually beneficial solutions.

Benefits: - Paid sick leave - Joining Bonus - Travel & spending expenses

Working Environment: We prioritize understanding and empathy in all interactions with our customers. Our team values collaboration and open communication to ensure the best possible experience for our clients.

Equal Opportunity Statement: Silatech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: July 13, 2024

If you meet the requirements and are interested in joining our team as a Live Chat Associate, please submit your application by the deadline. We look forward to reviewing your qualifications and potentially welcoming you to Silatech.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.