Remote Live Chat Manager

Job Description:

Katara Hospitality is seeking a qualified Remote Live Chat Manager to join our team on a part-time basis. This position is ideal for individuals with 6 years of experience in a similar role, with a mid-to-senior level of seniority. The Remote Live Chat Manager will be responsible for managing the live chat function for our company, ensuring exceptional customer service and timely responses to inquiries.

Responsibilities: - Manage a team of remote live chat agents, providing guidance and support to ensure a high level of customer service - Monitor chat conversations to ensure accuracy and professionalism in responses - Develop and implement strategies to improve chat response times and customer satisfaction - Analyze chat data and metrics to identify trends and areas for improvement - Collaborate with other departments to address customer issues and provide solutions - Stay up to date on industry best practices and trends in live chat management

Requirements: - 6 years of experience in a live chat management role - Confident and adaptable personality traits - Strong people management and decision-making skills - Excellent written and verbal communication skills - Ability to work independently and in a team environment - Proficiency in live chat software and customer service tools - Bachelor's degree in Business Administration or related field (preferred)

Benefits: - Dental insurance - Training & professional development opportunities - Profit sharing program - Competitive salary

Working Environment: At Katara Hospitality, we strive to create a high-energy workplace focused on achieving impactful results. Our team is dedicated to delivering exceptional service to our customers and fostering a culture of continuous improvement and growth.

Equal Opportunity Statement: Katara Hospitality is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected characteristic. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 11, 2024

Join our team and contribute to the success of Katara Hospitality as a Remote Live Chat Manager. Apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.