Remote Live Chat Manager

Job Description:

Qatargas Operating Company Limited is seeking a part-time Remote Live Chat Manager to join our team in Doha, QA. As a Mid-to-Senior Level professional with at least 8 years of experience in managing live chat services, you will be responsible for overseeing and optimizing our live chat platform to provide superior customer service and support to our clients.

Responsibilities: 1. Manage a team of live chat agents to ensure prompt and accurate responses to customer inquiries. 2. Develop and implement strategies to improve the efficiency and effectiveness of the live chat platform. 3. Monitor chat interactions to maintain quality standards and identify areas for improvement. 4. Analyze chat data to generate insights and make informed decisions on customer service improvements. 5. Collaborate with other departments to ensure seamless integration of live chat with other customer service channels. 6. Train and mentor team members on best practices for live chat communication. 7. Stay up-to-date on industry trends and technologies to continuously enhance the live chat experience for customers. 8. Provide regular performance feedback and conduct performance reviews for live chat agents.

Requirements: 1. Bachelor's degree in a related field. 2. Proven experience in managing live chat services in a customer service environment. 3. Strong communication and interpersonal skills. 4. Ability to work effectively in a remote setting and manage a virtual team. 5. Driven and resourceful personality traits. 6. Proficiency in people management and creativity. 7. Excellent organizational and time management skills. 8. Ability to thrive in a fast-paced and dynamic work environment. 9. Must have a high-speed internet connection and a quiet workspace for remote work.

Benefits: 1. Company-provided equipment. 2. Free accommodation for remote work. 3. Training and professional development opportunities.

Working Environment: At Qatargas Operating Company Limited, we prioritize exceeding customer expectations and strive to deliver delight in every interaction. As a Remote Live Chat Manager, you will play a crucial role in upholding this commitment to excellence.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Qatargas Operating Company Limited is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.