Live Chat Manager

Job Description:

We are seeking a dynamic and experienced Live Chat Manager to join our team at Ooredoo Q.P.S.C. in Doha, QA. As a part-time Live Chat Manager, you will be responsible for overseeing and managing our live chat platform to deliver an exceptional customer experience.

Responsibilities: - Manage a team of live chat agents to ensure timely and accurate responses to customer inquiries - Monitor live chat conversations to assess agent performance and provide feedback for improvement - Develop and implement strategies to optimize live chat efficiency and customer satisfaction - Collaborate with other departments to streamline processes and enhance customer service - Stay up to date on industry trends and best practices in live chat management - Analyze live chat data to identify areas for improvement and implement solutions - Handle escalated customer inquiries and provide resolutions in a timely manner - Train and onboard new live chat agents to ensure they are equipped with the necessary skills and knowledge

Requirements: - Bachelor's degree in a related field - Minimum of 5 years of experience in live chat management or a similar role - Excellent communication and interpersonal skills - Strong leadership abilities and the ability to motivate a team - Resourceful and adaptable in a fast-paced environment - Demonstrated emotional intelligence and planning skills - Proficiency in CRM software and live chat platforms - Ability to multitask and prioritize tasks effectively - Knowledge of industry best practices and trends in customer service

Benefits: - Disability insurance - Life insurance - Company transportation

Working Environment: Our company offers a flexible working environment that adapts to change with speed and efficiency. We value collaboration, innovation, and customer satisfaction, and strive to provide a supportive and inclusive workplace for all our employees.

Equal Opportunity Statement: Ooredoo Q.P.S.C. is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, religion, or sexual orientation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.