Live Chat Manager - Work from home

Job Description:

As a Live Chat Manager at Sidra Medicine, you will be responsible for overseeing the live chat communications with patients, caregivers, and other stakeholders. This is a part-time, work-from-home position suitable for individuals with a mid-to-senior level of experience in customer service or related fields.

Responsibilities: - Manage and supervise a team of live chat agents, providing guidance and support as needed - Develop and implement strategies to improve the efficiency and effectiveness of live chat communications - Monitor chat conversations to ensure quality standards are met and provide feedback for improvement - Analyze chat data and metrics to identify trends, issues, and opportunities for optimization - Collaborate with other departments to coordinate responses to complex inquiries or incidents - Conduct regular performance evaluations and training sessions for chat agents - Stay updated on industry trends and best practices in live chat management

Requirements: - Bachelor's degree in a relevant field - Minimum of 6 years of experience in customer service, communication, or related roles - Excellent written and verbal communication skills - Strong organizational skills and attention to detail - Motivated and independent personality traits - Ability to think strategically and adapt to changing circumstances - Proficiency in chat software and knowledge of CRM systems - Ability to work independently and as part of a team

Benefits: - Relocation allowance for eligible candidates - Joining bonus for successful candidates - Ongoing training and professional development opportunities - Work in an environment that prioritizes quality in all aspects of work, products, and services

Equal Opportunity Statement: Sidra Medicine is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.