Live Chat Manager - Work from home

Job Description:

Barwa Group is seeking a part-time Live Chat Manager to work from home in Doha, Qatar. As a mid-to-senior level position, the ideal candidate will have at least 6 years of experience in a similar role.

Responsibilities: 1. Manage and oversee the live chat support team, ensuring timely and effective responses to customer inquiries. 2. Develop and implement strategies to enhance the live chat experience for customers, including improving response times and quality of interactions. 3. Analyze chat data and customer feedback to identify trends and areas for improvement. 4. Train and mentor chat agents to deliver exceptional customer service and uphold company standards. 5. Collaborate with other departments to ensure a seamless customer experience across all channels. 6. Stay up-to-date on industry trends and best practices in live chat support.

Requirements: 1. Energetic and dedicated personality traits to effectively lead and motivate a remote team. 2. Strong problem-solving skills and the ability to innovate solutions to improve the live chat experience. 3. Excellent communication and interpersonal skills to work effectively with colleagues worldwide. 4. Proficiency in live chat software and CRM platforms. 5. Ability to work independently and meet deadlines in a fast-paced environment. 6. Experience in e-commerce or customer service industry preferred.

Benefits: 1. Paid sick leave to support employee well-being. 2. Retirement plan to help secure financial future. 3. Employee discounts on company products and services.

Working Environment: As a Live Chat Manager at Barwa Group, you will collaborate with colleagues worldwide, fostering a global village mentality. This remote position offers flexibility and the opportunity to work with a diverse team.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Barwa Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We welcome applicants from all backgrounds and strive to create a diverse and inclusive work environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.