Remote Live Chat Officer

Job Description:

We are looking for a dedicated and resourceful Remote Live Chat Officer to join our team at Starlink Qatar. As a Remote Live Chat Officer, you will be responsible for providing excellent customer service through online live chat support. This role is part-time and suitable for someone at the Associate Level with at least 4 years of experience.

Responsibilities: - Respond to customer inquiries and resolve issues through online live chat - Provide personalized assistance to customers to ensure a positive experience - Keep accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer service experience - Stay up-to-date on product knowledge and company policies - Maintain a high level of professionalism and confidentiality - Meet and exceed performance targets for customer satisfaction and response time - Handle escalated customer complaints and provide resolutions in a timely manner

Requirements: - Proven experience in customer service or a related field - Excellent communication skills and the ability to multitask - Strong time management and organizational skills - Persuasive and able to effectively communicate with customers - Resourceful problem solver with a high attention to detail - Ability to work independently and in a team environment - Proficiency in using live chat software and other customer service tools - Fluency in English and any additional languages is a plus

Benefits: - Visa sponsorship for eligible candidates - Training and opportunities for professional development - Free accommodation for remote work - Supportive and inclusive working environment where colleagues are treated like an extended family

Equal Opportunity Statement: Starlink Qatar is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or physical ability.

Deadline to apply: June 7, 2024

Join our team and be a part of our mission to provide exceptional customer service in a remote setting. Apply now to become our next Remote Live Chat Officer!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.